Dr Langlois is professor of
business strategy at ESG- School of Business Administration at the
University of Quebec in Montreal and Chairman of the Strategic Leadership
Institute, home of experiential
leadership. He is the founder and director of the SLEM
(Strategic Leadership and Customer Experience Management Research
Group). He has more than 35 years of international experience in
managing, teaching and coaching service organizations. Dr Langlois,
after 18 years of senior executive experience including Air Canada
and Quebecair where in three years he doubled the sales and turned
it around to profitability, took a new challenge and decided to
pursue an academic career as a visiting professor, professor, director
of marketing studies, director of a undergraduate studies and currently
director graduate studies including a specialized Executive MBA
program in tourism and hospitality services. The prestigious Maclean’s
magazine in its annual review of Canadian universities mentioned
Dr Langlois as one of the 36 most popular professor of business
in Canada.
Dr Langlois act as a Board
member for different organizations. He was for 10 years on the Board
of the Montreal Airport Authority ADM where he chaired the Governance
and strategic development committee. He has been called by the Government
of Canada, Air Canada, VIA Rail Canada and many other major private
and public organizations to implement the concept of experiential
leadership.
Dr Langlois currently pursue
an international career in Asia, Europe and North-America where
he is invited as a guest speaker and seminar leader by service organizations
in the field of banking, retailing, education, public services,
hospitality, tourism and transportation.
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