The Strategic Leadership Institute for services (SLI) is a non-profit organisation created by professors Michel G. Langlois and Vincent Sabourin. For the last 15 years, these two academics and professionals consultants have been teaching in the executive MBA program at the University of Quebec in Montreal - UQAM. Dr Langlois and Sabourin have intervened in more than 200 service organisations. They have been given mandates in more than 15 countries for organisations such as air transportation, financial institutions, healthcare facilities, police forces, government ministries and agencies, educational institutions and technological enterprises.